Confidentiality

Our coaching/client relationship is confidential. As a professional coach, I apply a Standards of Ethics Conduct to my professional coaching practice. I acknowledge and agree to honor my ethical obligations to my coaching clients and colleagues and to the public at large. I pledge to treat people with dignity as independent and equal human beings, and to model these standards with those whom I coach.

Nature of our relationship

The coaching relationship is in no way to be construed as psychological practice. In the event that a client feels the need for professional counseling or therapy, it's the responsibility of the client to seek a licensed professional. Coaching results are not guaranteed. A client enters into coaching with the understanding that he or she is responsible for creating his or her own results.

Fee

The fee is due before each session. Clients may pay by check or credit card through PayPal. Checks are to be made payable to Dr. Colleen Long. If you are paying through PayPal, I will email you an invoice with a link to my PayPal account.

Call procedure

The coach will call the client at the prearranged number on the day and time scheduled. The coach will be responsible for all telephone-related charges. The allotted time will begin when the call is placed. Should the coach be placed on hold, this time will be counted as part of the allotted time.

Cancellations

A minimum of 24-hours' advance notice is requested for cancellations or schedule changes, with exceptions for emergencies. Makeup sessions will be scheduled for emergency and advance notice cancellations. If it occurs that I must reschedule, I will also give as much advance notice as possible. Should any holidays, planned vacations, or emergencies result in missed sessions they, will be rescheduled.

Termination

Should client or coach determine at any time that the direction of the coaching relationship has insufficiently progressed, either party may cancel; however, this must be done in writing, by email or postal mail